If for any reason you are not pleased with your order, you can return the unwanted product within the following 15 working days of the delivery date marked on the order.
Simply send back the product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use.
Your item needs to have the receipt or proof of purchase from our eshop.
Please contact us at customercare@bonnyco.com.cy stating the reasons of the return and instructions for the return address. Please remember that the customer pays shipping costs to return an item to our warehouse, but BonnyCo pays shipping costs to send the exchanged item to the customer.
FOR ORGANIC/BOTANICAL COSMETICS, REED DIFFUSERS, CANDLES, LAUNDRY LIQUIDS/SOFTENERS NO EXCHANGE OR RETURN CAN BE ACCEPTED FOR HYGIENE REASONS.
It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.
Once the returned goods have been received at our warehouse and their condition has been checked, BonnyCo will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order.
If you paid for your order by credit card, the refund will be returned to the same credit card account.
If you paid for you order by bank transfer, you will be asked to provide us with a bank account number so that we can process the refund.
Note: The amount will be refunded to your account within a period of 7 days, which will be calculated from the date the returned goods were received at our warehouse.
Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank statement until it is updated.
Bear in mind that BonnyCo will not accept returns with unpaid postage.
How to cancel an online order
You can cancel your order at any time before the product is handed to the delivery service.
After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order.
You can of course, return the product you bought following our Returns Policy as described above.
Contact us
- Online, using our contact form
- By email, at customercare@bonnyco.com.cy
We will reply during week days, from 09:00 – 18:00.
Changes to our Returns and Cancellation Policy
We reserve the right to change or update our Returns and Cancellation Policy. We will however post any changes on this page.